Shipping policy

PAYMENT AND ORDER
Mastercard and Visa, and Paypal are accepted for orders/pre-orders.

Once an order is placed, it can only be canceled within 48 hours.
After production of the order commences, it cannot be canceled. 

If you need to cancel your order after it has been processed, just let me know.
If it has already shipped, you will be responsible for the shipping charges.

Sold-Out / Pre-Order / Made-to-Order items are available to be in production.

In-stock items are available for immediate shipment after order fulfillment.

Please refer to "Notification for the customer" about the current production status, the lead time on the top collection page. Or inquire me at support@kemurlews.com.

SHIPPING
My jewelry is shipped from Japan fully insured via DHL Express Worldwide with a signature required upon delivery. Orders may not be shipped to P.O. Boxes addresses.

The purchaser is responsible for submitting the correct delivery details.

There is a case in which my courier, DHL doesn't support shipping "Jewelry" to your country. The purchaser and the recipient are responsible for checking the availability of their service to the destination.

Find out from here for your country: https://mydhl.express.dhl/jp/en/help-and-support/shipping-advice/what-can-i-ship/prohibited-items.html#/standard_prohibited

Shipping charges will apply. The shipping service rates are determined based on the destination.

The shipment recipient is the importer on record in the destination country and is responsible for all import and customs duties and taxes, other fees assessed to international shipments.

Please check your local customs website for more information.

Duties and taxes are not included in the total at checkout. 

Lead time for delivery of international shipments varies depending on customs processing times. I cannot guarantee an exact delivery date.

Once your order has shipped, you will receive an email with your tracking number.

All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.

I am not responsible for any lost packages, delayed delivery, or damaged international orders caused by delivery services or customs agencies.

If your package has been lost in transit, please reach out to support@kemurlews.com, right away.

After an order has been delivered to the correct shipping address and signed for, I cannot be held responsible for lost or stolen packages.